Coaching.fm is dedicated to helping managers and leaders improve their leadership capabilities and build high performing teams and there is a strong focus, within these pages, on coaching as the best way to facilitate improvement and growth.
So if I’m promoting coaching as the means by which we can best bring about development in people, especially in organisational settings, it is important to have clarity about exactly what coaching is.
According to Tony Grant, head of the coaching psychology unit at the University of Sydney, one of the world’s leading academics in the field (and my old tutor), coaching can be defined as:
A collaborative, solution-focused, results-oriented and systematic process, in which the coach facilitates the enhancement of performance, life experience, self-directed learning and personal growth of individuals and organisations.
Another definition I like is from the book Manager as Coach by Jenny Rogers, Karen Whittleworth and Andrew Gilbert:
Coaching is the art of facilitating another person’s learning, development and performance. It raises self-awareness and identifies choices. Through coaching, people are able to find their own solutions, develop their own skills, and change their own attitudes and behaviours. The whole aim of coaching is to close the gap between potential and performance.
So, what these definitions tell us is that coaching:
In practice, coaching is fundamentally future focused, concerned with what people want to do and where they want to go rather than what they have done and where they have been.
The role of the coach is to ask questions of the coachee that provoke insight and awareness and allow them to identify pathways to achieve desire outcomes and then facilitate the development of action plans to achieve those outcomes.
The idea of the coach as questioner and facilitator is critical to coaching and critical to an understanding of how coaching differs from other helping disciplines.
A coach may (and should) challenge assumptions, help the coachee surface unhelpful and limiting belief systems and share with the coachee his or her observations of systemic patterns that may be impacting the coachee’s ability to reach potential.
But, fundamentally, responsibility for devising solutions and identifying goals and relevant action plans must rest with the coachee. This is because the necessary motivation to act only arises with the autonomy that ownership of the solutions brings.
The term coaching is increasingly applied to a multitude of different activities, most of which are not coaching when assessed against the definitions outlined above. In the workplace and personal development arena, it is worth making clear how coaching differs from the disciplines referred to below.
Counselling and therapy, are typically aimed at helping those suffering from a diagnosed mental disorder or who are seeking to recover from trauma. Many modalities of counselling are problem centred and focused on past experience. Coaching, in contrast, is forward looking and solution focused and concerned with the development of those falling within a non-clinical population.
Training is concerned with the transmission of information from trainer to trainee, usually for the purposes of building the trainee’s knowledge or skills. Coaching differs from training in that there is no assumption in coaching that the coach has superior knowledge or possesses information that the coachee lacks.
The consultant is engaged to provide a solution to a particular problem or, a the very least, to provide the framework of knowledge and materials from which a solution can be constructed. This is what lots of service providers, especially in the marketing space, really do when they say that they provide coaching to individuals or groups of clients. In coaching, the coach is an enabler, who, through careful interaction with the coachee, co-creates the conditions within which the coachee can construct their own solutions.
A mentor is typically somebody more experienced in a field of endeavour than the mentee. The mentor uses his or her experience to provide advice, guidance and, often, useful introductions, so as to enable the mentee to solve particular problems or progress generally in their chosen field. The mentoring relationship assumes that the mentor has answers that the mentee needs and that the mentor effectively knows best. In coaching, the expectation is that the coachee is the expert in the own experience and that the coach has no superior insights into the coachee’s situation.
In organisations, leaders often need to be coach and manager. It is therefore important to be able to distinguish which role is appropriate at any given time. Management should be about the practicalities, e.g. the division of work and tasks, co-ordination of activities and role-related administrative tasks. Coaching should occur when considering the ‘how and the why’ of what needs to be done, so that the staff member can devise their own approach, gain ownership and motivation and experience development in the process.
Contrasting coaching with these other disciplines is useful as it enables us to see the power differentials at work.
Unlike these other helping relationships, coaching involves equals working together. It entails collaboration and the co-creation of the reflective spaces that allow for development and growth. When we are coaching as managers, therefore, it is critical that this dynamic is maintained in coaching conversations, notwithstanding the line management responsibilities that otherwise exist.
I'm Martin Cole. I am a UK qualified lawyer, a leader within the financial services regulatory and compliance sector and an organisational and executive coach. I have an Master of Science (M.Sc). in coaching psychology and am certified as a coach by the Institute of Executive Coaching and Leadership. I also have a Bachelor of Laws (LLB (Hons.)) and was admitted as a barrister by the Inner Temple (now non-practising). I have lived and worked in London and Sydney and now live near Edinburgh in Scotland with my wife and two daughters. I support Crystal Palace FC, have wide ranging musical tastes (especially Jazz, Blues and Soul) and oppose mediocrity, selfishness and organisations that fail to value their people.
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